Shipping FAQ
COVID-19
We are currently anticipating shipping delays as we work to ensure the health and safety of the teams at our distribution centers. Please know we are monitoring the situation closely and will post updates as changes arise.
iSeoul Beauty is not responsible for delays in shipping or delivery, due to natural or uncontrollable events. Thank you for your patience during this difficult time.
DOMESTIC
For delivery throughout USA, we use USPS and FedEx as our primary courier. The estimated delivery for metropolitan areas within U.S. is 2-7 business days. Please note that the estimated delivery times are subject to delays and changes.
If you need your item(s) sooner, please select the expedited shipping option. Shipping times may vary, but rest assured we work our hardest to get you your order as quickly as possible. Any additional shipping cost are nonrefundable.
If you live in a remote area, your parcel may be forwarded onto a local courier service. This will appear on your tracking as a delivery event, and the order should be successfully delivered to you within 24 hours.
INTERNATIONAL
By placing an order with iSeoul Beauty, you are responsible for original shipping charges and all applicable custom and duty import taxes.
The estimated delivery time for international is 2-7 business days.
Duties and taxes on shipments are legal requirements that must be settled before your shipment can be delivered and are based on both the type and value of the item(s) being shipped. These fees are mandatory government taxes and are not collected in any way by iSeoul Beauty. Shipping carriers may prepaid Tax and Duties to customs for package clearance and later collect from recipient.
The goods will be imported on behalf of the consignee/buyer. The consignee authorizes iSeoul Beauty to import the goods on its behalf. Further, the consignee/buyer agrees that iSeoul Beauty may delegate the obligation to import the goods on its behalf to a subcontractor (e.g. customs broker)
- Customers shall be responsible for Duty and Tax.
- Customers shall be responsible for customs clearance.
- Customers shall be held responsible for shipment pricing/charges due to shipment abandonment, rejection, undeliverable or return caused by custom's clearance process.
Please note: all international packages may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more information.
Order processing time are 3 to 5 business days, please see the chart for est. shipping time frame:
| Area | Shipping Method | Shipping Rate | Est. Delivery Time | Tracking |
| USA | Standard |
Free on orders USD$60+ Orders below USD$1 to USD$59 (shipping fee is $8) |
5-10 | YES |
| Canada | Standard |
Free on orders USD $150+ Orders below USD $1-$149 (shipping fee is $15) |
7-14 | YES |
| Others | Standard | Free on Orders USD $250+ or Calculated at Checkout | N/A | YES |
LOCAL PICK-UP
We can arrange delivery or pick up in LA area. Our warehouses are located in Hong Kong and California. Please contact us directly via email iseoulbeautycs@gmail.com for more information. Wholesale inquiry available.
Please note: All orders are processed and shipped from California, USA.